Have you ever opened your email to read one that upset you so much that you were on the verge of throwing your desktop or laptop against the wall? What about receiving an email that was so confusing that after reading it multiple times you still did not understand the message? Well, you’re not the only one.
Research and numbers on email communication
Research on written email communication shows some incredible numbers and we created an infographic that provides insights into written email communication within the context of work. It answers the following questions:
- How many emails will be sent in 2018, 2019, 2020 and 2021?
- What percentage of emails are personal or business?
- What is the preferred method of communication between colleagues?
- When do we prefer email to in-person and face-to-face meetings?
- How much time do we spend per day and work week on checking our email?
- Where do we check our work emails? Do we check our email in the bathroom?
Find out the answers on the above questions in the SMYL Infographic | Insights into written communication by email.
How many emails are sent in 2018, 2019, 2020 and 2021?
In 2018 we send 269 billion emails per day. By 2021 this number will be increased to 320 billion emails on a daily basis.
What percentage of emails is personal or business?
52.8% of daily sent emails is work related and 47.2% is personal according to the Radicati Group who did extensive research on email statistics.
What is the preferred method of communication between colleagues?
The number 1 communication method between colleagues is email. Followed by face-to-face and in-person meetings.
When do we prefer email to in-person and face-to-face meetings?
We prefer email to personal meetings when receiving or giving a status update on a project; 50% email over 18% in-person. Even when delivering feedback, we prefer email (43%) to a personal meeting (30%). Find more examples in the SMYL infographic.
How much time do we spent per day and week on checking our email?
We spend 3.1 hours per day checking work email, this adds up to 15.5 hours per week checking email. Keep in mind that this is just checking our work email.
Where do we check our work emails? Do we check our email in the bathroom?
We check our work emails everywhere! While watching TV, while in bed, on the phone and even in the bathroom.
- 41% while watching TV/movie
- 31% while in bed
- 30% while on the phone
- 28% while in the bathroom
- 22% while walking
- 22% while commuting to/from work
- 19% during a meal with others
- 12% while in an in-person meeting/conversation
- 12% while working out
SMYL has software for you and your colleagues that provides real-time business and language suggestions so good emails turn into great ones and day-to-day communications improve as we help you understand the person better.
The following sources have been used to create this infographic:
1) Number of emails sent. Statista: https://www.statista.com/statistics/456500/daily-number-of-e-mails-worldwide/
2) Percentage personal vs business e-mails. The Radicati Group https://www.radicati.com/wp/wp-content/uploads/2015/02/Email-Statistics-Report-2015-2019-Executive-Summary.pdf
3) Adobe System Incorporated 2018 Adobe Consumer email survey https://www.slideshare.net/adobe/2018-adobe-consumer-email-survey